BEAKPOINT INSIGHTS, INC.

This Privacy Policy (“Policy”) describes how Beakpoint Insights, Inc., a Delaware corporation with its principal place of business at 500 W. Fifth Street, Suite 400, Winston-Salem, NC 27101 (“Provider”, “Beakpoint Insights”, “we”, “us”, or “our”) collects, uses, and discloses information about you when you visit our website at https://beakpointinsights.com (the “Site”), use our services (the “Services” and “SaaS Services” as defined in our Master Services Agreement), or otherwise interact with us.

By accessing or using the Site or our Services, you agree to this Policy. If you do not agree with our practices described in this Policy, please do not access or use our Site or Services.

Information We Collect
1. Information You Provide to Us. We collect information you provide directly to us, including:
  1. Account Information: When you register for an account, we collect your name, email address, password, and other information necessary to set up and maintain your account.
  2. Profile Information: Information you provide in your user profile, such as your name, title, company, contact information, profile picture, and preferences.
  3. Payment Information: When you purchase our Services, we collect billing and credit card information necessary to complete your transaction.
  4. Communications: Information you provide when you contact us, respond to surveys, participate in promotions, or otherwise communicate with us.
  5. Service Usage Information: Information about how you use our Services, including features accessed, time spent, and actions taken.
  6. Client Data: Any data, content, or information that you upload, submit, post, create, or otherwise transmit to or through the Services, as described in our Master Services Agreement.
2. Information We Collect Automatically. When you access or use our Site or Services, we automatically collect certain information, including:
  1. Device Information: Information about the device you use to access our Site or Services, including hardware model, operating system and version, unique device identifiers, and mobile network information.
  2. Usage Information: Information about your use of our Site or Services, including the actions you take, the features you use, and the time, frequency, and duration of your activities.
  3. Log Information: Information that web browsers, mobile applications, and servers automatically collect, such as IP address, access times, pages viewed, browser type and language, and the referring website address.
  4. Location Information: General location information (such as city and state) derived from your IP address.
3. Information We Collect from Other Sources. We may obtain information about you from other sources, such as public databases, social media platforms, and other third parties, including:
  1. Professional information about you and your company from business partners, marketing companies, and other third parties.
  2. Information from third-party services that you connect to our Services.
How We Use Your Information. We use the information we collect for the following purposes:
1. Provide, maintain, and improve our Services
  1. To operate, maintain, and deliver the Services you have requested
  2. To enhance and personalize your experience with our Services
  3. To develop new products, services, features, and functionality
2. Communicate with you
  1. To respond to your inquiries, comments, feedback, or questions
  2. To provide customer support and technical assistance
  3. To send you technical notices, updates, security alerts, and administrative messages
  4. To communicate with you about products, services, offers, promotions, and events, and provide news and information we think may interest you
3. Analyze how users interact with our Services
  1. To better understand how users access and use our Services
  2. To monitor and analyze usage and activity trends
  3. To improve our Services and develop new products, services, features, and functionality
4. Protect our Services and users
  1. To detect, prevent, and address technical issues, security vulnerabilities, and fraudulent activities
  2. To protect the rights, property, and safety of Beakpoint Insights, our users, and others
5. Comply with legal obligations
  1. To comply with applicable laws, regulations, and legal processes
  2. To enforce our terms, agreements, and policies
  3. To respond to legal requests and prevent harm
6. For other purposes
  1. For any other purpose disclosed to you at the time we collect the information, or with your consent
How We Share Your Information. We may share the information we collect in the following circumstances:
1. Service Providers. We may share your information with third-party vendors, consultants, and other service providers who need access to your information to perform services on our behalf, such as hosting our Services, performing analytics, providing customer support, and assisting with marketing and advertising. We require these service providers to use your information only as necessary to provide services to us and to implement appropriate security and confidentiality measures.
2. Business Transfers. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our business or assets, the information we collect may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information via our website or email.
3. Legal Requirements. We may access, preserve, and share your information when we believe in good faith that doing so is necessary to:
  1. Comply with applicable law or respond to valid legal processes, including from law enforcement or other government agencies
  2. Protect the rights, property, and safety of Beakpoint Insights, our users, or others, including to enforce our agreements, policies, and terms of use
  3. Detect, prevent, or address fraud, security, or technical issues
4. With Your Consent. We may share your information with third parties when you consent to such sharing.
5. Aggregated or De-identified Data. We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for any purpose, including for industry analysis, research, business planning, and marketing.
Data Security. We implement appropriate Administrative Controls, Technical Controls, and Physical Controls, as defined in our Master Services Agreement, to protect the security, confidentiality, and integrity of your information. Our Information Security Program includes, at a minimum:
1. Reasonable restrictions on access to your data
2. Appropriate measures to address secure authentication protocols and secure access control mechanisms
3. The encryption of sensitive data at rest and in transit using industry-standard encryption technologies
4. Firewall protection and regular testing of security systems, controls, and procedures
5. Regular backups of data
6. Prompt patching of security vulnerabilities
  
  However, no security system is impenetrable, and we cannot guarantee the security of our systems or your information. You acknowledge that:
7. there are security and privacy limitations inherent to the Internet that are beyond our control; and
8. the security, integrity, and privacy of any information exchanged between you and us through our Site or Services cannot be guaranteed to be 100% secure.
Your Rights and Choices. Depending on your location, you may have certain rights regarding your personal information, including:
1. Access and Update. You may access, update, or correct certain information you have provided by logging into your account settings or by contacting us using the information in the “Contact Us” section below.
2. Opt-out of Marketing Communications. You may opt out of receiving promotional emails from us by following the instructions in those emails or by contacting us. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
3. Delete Your Information. Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
  1. Delete your personal information from our records; and
  2. Direct any service providers to delete your personal information from their records.
    
    Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
  3. Complete a transaction, fulfill a contract, or provide a good or service you requested
  4. Detect security incidents or protect against malicious, deceptive, fraudulent, or illegal activity
  5. Debug to identify and repair errors
  6. Exercise free speech or ensure another consumer’s right to free speech
  7. Comply with a legal obligation
  8. Engage in public or peer-reviewed scientific, historical, or statistical research
  9. Enable solely internal uses aligned with your expectations
  10. Otherwise use your personal information internally in a lawful manner compatible with the context in which you provided it
4. Data Portability. In some jurisdictions, you may have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
5. Do Not Track. Some browsers have a “Do Not Track” feature that signals to websites that you visit that you do not want to have your online activity tracked. Our Site does not currently respond to “Do Not Track” signals.
Cookies and Similar Technologies
1. Cookies. We and our service providers use cookies and similar technologies (like web beacons, pixels, tags, and scripts) to improve our Site and Services, including:
  1. Essential Cookies: Required for the operation of our Site and Services, such as to enable you to log in, navigate, and use basic features.
  2. Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Site.
  3. Functionality Cookies: Used to recognize you when you return to our Site so we can personalize content and remember your preferences.
  4. Targeting Cookies: Record your visit to our Site, the pages you visit, and the links you follow to deliver relevant content based on your interests.
2. Managing Cookies. Most web browsers allow you to manage cookie preferences. You can set your browser to refuse cookies or delete certain cookies. However, if you disable cookies, you may not be able to use all the features of our Site or Services.
Third-Party Services. Our Site and Services may contain links to other websites, applications, or services that are not operated by us. This Policy does not apply to third-party websites, applications, or services. We encourage you to review the privacy policies of any third-party services you access.
Children’s Privacy. Our Site and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will promptly delete that information. If you believe we have collected personal information from a child under 13, please contact us.
International Transfers. We are based in the United States and process information on servers located in the United States and potentially other countries. If you are located outside the United States, your information may be transferred to, stored, and processed in a country different from your country of residence, including the United States, which may have data protection laws that are different from those in your country. By using our Site or Services, you consent to the transfer of your information to the United States and other countries where we operate.
Data Retention. We retain your information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, or to resolve disputes or enforce our agreements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, whether we can achieve those purposes through other means, and applicable legal requirements.

Upon termination of our relationship, we will retain your information in accordance with the “Data Retention and Deletion” provisions in our Master Services Agreement.
California Privacy Rights. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) regarding your personal information, including:
1. The right to know what personal information we collect, use, disclose, and sell
2. The right to delete certain personal information we have collected
3. The right to opt-out of the sale of your personal information
4. The right to non-discrimination for exercising your privacy rights
  
  To exercise these rights, please contact us using the information in the “Contact Us” section below.
Updates to this Policy. We may update this Policy from time to time to reflect changes in our privacy practices or applicable laws. When we make changes to this Policy, we will update the “Last updated” date at the top of the Policy and take appropriate measures to inform you, consistent with the significance of the changes we make. We encourage you to periodically review this Policy for the latest information on our privacy practices.

Your continued use of our Site or Services after we make changes to this Policy constitutes your acceptance of those changes.
Contact Us. If you have any questions about this Policy or our privacy practices, or to exercise your rights, please contact us at:
1. Beakpoint Insights, Inc.
  500 W. Fifth Street, Suite 400
  Winston-Salem, NC 27101.
2. privacy@beakpointinsights.com
3. (743) 727-3493

Website Privacy Policy

BEAKPOINT INSIGHTS, INC.